Reference

What You Agree To When You Use tren99

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the lobby — from slots to live tables.

Account RulesDANA · OVO · GoPayEligible Regions OnlyAccount SecurityPolicy Updates

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How These Terms Apply to Your Account

tren99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and tren99 — account registration, wallet deposits through DANA, OVO, or GoPay, game access, and withdrawal requests. They apply from the moment you complete registration and remain in effect for as long as your account is active. We may

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update these terms when our services change or when applicable regulations require it; we will notify you through your registered account before any material change takes effect. Continued use of the platform after notification counts as acceptance of the revised terms. If any clause is found
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unenforceable under local law, the remaining clauses stay in full force. These terms do not override any rights you hold under Indonesian consumer protection law. Access to the platform and its services depends on local law and is available only in eligible regions. Players in Bandung
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and other parts of Indonesia should confirm that access is permitted in their area before registering. Disputes arising from these terms will be handled through the contact channels listed in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data is stored with SSL encryption and is never shared with third parties outside of what is required to process your DANA, OVO, or GoPay transactions. We retain account records for as long as your account is active and for the period required by applicable regulations after closure. You can request a copy of your account data or ask us to correct inaccurate details by contacting support through live chat or email. If you believe your account has been accessed without your permission, contact us immediately so we can freeze activity and begin a review.

Data Retention

We keep your account records for the duration of your active account and the legally required period after closure — no longer.

SSL Encryption

All data exchanged between your device and our platform travels over SSL-encrypted connections to prevent interception.

Access Requests

You have the right to request, correct, or delete your personal data. Submit the request through live chat or email support.

Account Security

Enable OTP verification on your account to add a second layer of protection to every login and withdrawal request.

CONTACT CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute, request an account review, or ask about a transaction processed through DANA, OVO, or GoPay, our support team is available around the clock. Use the channel that suits you — live chat is the fastest path for account and payment questions.

Live Chat Open the chat widget from any page in your account for real-time help with terms, payments, or account access.

Email Support Send detailed queries — including transaction references and account details — to our support address for a written response.

Help Centre Browse the help centre for answers to common questions about account rules, wallet verification, and policy changes.

Common Questions About These Terms

These questions cover what our terms mean for your account day to day — from how updates are communicated to what happens when you dispute a transaction.

We send a notification to your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay falls under these terms alongside each wallet provider's own conditions.

You can. Contact support via live chat or email with your account details and we will provide a copy of the data we hold on your account.

Raise the dispute through live chat or email, including the transaction reference and the wallet used — DANA, OVO, or GoPay. We will review and respond in writing.

Access and service availability depend on local law. These terms apply where the platform is accessible under applicable regulations in your eligible region.

Any clause found unenforceable under Indonesian law is set aside. The rest of the terms remain fully in effect and continue to govern your account.

What You Agree To When You Use tren99

How We Handle Your Data and Account Security

Data Retention

SSL Encryption

Access Requests

Account Security

Reach Us About These Terms

Common Questions About These Terms

01 How will I know if the terms have changed?

02 Do these terms cover my DANA, OVO, and GoPay transactions?

03 Can I request a copy of my account data?

04 What happens if I dispute a transaction?

05 Are these terms valid in my region of Indonesia?

06 What if part of these terms conflicts with local law?

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