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Our Legal Terms and Your Rights

tren99 operates under a clear set of legal terms that govern how your account, data, and transactions are handled. Access to our platform depends on local law and is available only where permitted in eligible regions — including for wallet payments via DANA, OVO…

Account TermsPrivacy & DataDANA · OVO · GoPay CoverageJurisdiction-Dependent AccessUser Rights

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DATA & SECURITY

How We Protect Your Account and Data

Account security and data handling sit at the centre of how tren99 is built. We use SSL encryption across all pages and payment flows — including when you link your GoPay or OVO wallet — so your credentials and transaction data move securely. We collect only the information needed to operate your account and process payments, and we do not sell personal data to third parties.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request a copy of your stored data or ask for deletion where local law permits by contacting support.

Cookie Policy

tren99 uses cookies to keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser at any time without losing your account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Right to Request Changes

You have the right to correct inaccurate personal data on your account. Submit a correction request via email or live chat with your account ID and the specific detail you need updated.

How Our Legal Terms Apply to You

tren99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms set out the conditions under which you may open and use a tren99 account. By registering, you confirm that you are accessing the platform from a region where doing so is permitted under local law. We do not extend service to regions where online

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gaming is prohibited, and it is your responsibility to verify eligibility before proceeding. All financial activity on your account — including deposits and withdrawals processed through DANA, OVO, or GoPay — is subject to these terms. Transaction records are retained in line with our data retention
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policy, and you may request a summary of your account activity at any time through our support channel. We reserve the right to suspend or close accounts where we identify a breach of these terms, including misuse of wallet payment flows or provision of inaccurate registration
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details. Any disputes arising from account activity are handled through our internal review process first; escalation paths are described in the contact section below. These terms may be updated periodically — continued use of the platform after a change constitutes acceptance of the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us for Legal and Account Queries

For questions about your rights under our terms, data requests, or account disputes, our support team handles legal and policy queries directly. Players in Medan and across Indonesia can reach us through the channels below — we aim to respond to policy-related requests within one business day.

Live Chat Open the chat widget from any page on tren99. Available around the clock for account, wallet, and legal policy questions including DANA and OVO transaction queries.

Email Support Send detailed legal or data requests to our support address. Attach your registered account details so we can locate your record and respond accurately to your query.

Account Help Centre Log in to your tren99 account and navigate to the Help section for self-service options covering data access requests, transaction history, and terms clarification.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work, what rights you hold, and how to act on them.

Access depends on local law and is available only in eligible regions. It is your responsibility to confirm that using an online gaming platform is permitted where you are located before opening an account.

We collect the details you provide at registration — name, contact information, and wallet identifiers for DANA, OVO, or GoPay — plus transaction records generated during account activity. No additional data is collected without your knowledge.

Contact our support team via live chat or email with your account ID and a data access request. We will compile your stored records and send them to your registered contact within a reasonable timeframe.

Yes, where local law permits. Submit a deletion request through live chat or email. Note that some records tied to financial transactions may need to be retained for a regulatory period before full deletion is possible.

Raise the dispute through live chat or email, referencing your transaction ID and the wallet used — DANA, OVO, or GoPay. Our team reviews the account record and responds with findings before any escalation step.

We post updates directly on tren99. Continuing to use your account after a change takes effect means you accept the revised terms. We recommend checking this page periodically if you want to stay current.

Our Legal Terms and Your Rights

How We Protect Your Account and Data

Data Retention

Cookie Policy

Account Security

Right to Request Changes

Reach Us for Legal and Account Queries

Common Questions About Our Terms

01 Who can legally access tren99?

02 What personal data does tren99 collect when I register?

03 How do I request a copy of my account data?

04 Can I ask for my personal data to be deleted?

05 What happens if there is a dispute about a transaction?

06 How will I know if the legal terms change?

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