Reference

How tren99 Handles Your Personal Information

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is handled with care at every step. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data SecurityWallet Transaction PrivacyYour Right to Access & DeleteCookie ControlsIndonesia-Region Scope

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat in the lobby, by email, or through the in-account help form. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it is logged.

Team online

Live Chat

Open the lobby on any device and tap the chat icon — our support team is available around the clock to handle account and data queries.

Email Support

Send your data request or privacy question to our support address listed in the account help section. Include your registered account details for faster handling.

In-Account Help Form

Log in, go to the Help section, and submit a privacy request form directly. This creates a tracked ticket so you can follow the status of your request.

What We Collect and Why It Matters

tren99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with tren99, we collect the information needed to run your account: your registered name, contact details, and the e-wallet identifiers you link for deposits and withdrawals — DANA, OVO, or GoPay. We also log session activity, device type, and IP address

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to detect unusual access and keep your account secure. Payment transaction records are retained as required by applicable financial regulations in regions where the service is available under local law. We do not sell your personal data to third parties. Cookies and similar tracking tools are
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used to keep your session active and to understand how the lobby is used — you can manage these through your browser settings at any time. Data we hold is kept only as long as your account is active or as required by law; once an
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account is closed and the retention period ends, personal records are deleted from our systems. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are the two things we keep consistent across every account. Here is how we handle the four areas that matter most to you as an account holder on tren99.

Account Security

Your login is protected by OTP verification on each new device. We flag unusual session activity automatically and can lock access at your request pending a review.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can disable non-essential cookies in your browser without losing account access.

Data Retention

Active account data is kept while your account is open. After closure, we retain only what applicable law requires, then delete it. You can request a copy of your data at any time.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions. No marketing or data-broker sharing takes place.

Common Questions About Your Privacy on tren99

These are the questions we hear most often from account holders about how their data is used, stored, and protected on tren99.

We collect your name, contact details, and the e-wallet identifiers you link — such as your DANA, OVO, or GoPay number — along with device and session data needed to secure your account.

Yes. Submit a data-access request through the in-account Help form or via email support. We will compile and send your account data within a reasonable period after verifying your identity.

Contact support through live chat or the Help form and request account closure with data deletion. Once the mandatory retention period under applicable law ends, your records are removed from our systems.

Only with payment processors — DANA, OVO, GoPay — to complete your transactions. We do not sell, rent, or share your data with advertisers or data brokers under any circumstances.

Wallet identifiers are encrypted in storage and transmitted over SSL. They are used only to process your deposits and withdrawals and are never exposed to other account holders or external parties.

Non-essential cookies can be disabled through your browser settings at any time. Session cookies are required to keep you logged in; disabling them may affect lobby access on your device.

How tren99 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

In-Account Help Form

How We Protect and Manage Your Account Data

Account Security

Cookie Policy

Data Retention

Third-Party Sharing

Common Questions About Your Privacy on tren99

01 What personal data does tren99 collect when I register?

02 Can I request a copy of the data tren99 holds on me?

03 How do I ask tren99 to delete my personal data?

04 Does tren99 share my data with third parties?

05 How are my DANA, OVO, or GoPay wallet details protected?

06 How can I manage or turn off cookies on tren99?

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